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Shipping / Returns / Exchanges

 

Orders placed after 3 p.m. (Central standard) Weekdays and on weekends will be processed the next business day.

 Our no hassle return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 To be eligible for a return, your item must be unused and in the original packaging.

 To begin the returns process, please call or email American Bakeware and receive an RMA number. American Bakeware will take it from there completing paperwork and contact UPS for a convenient pick up. 

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please use the returns process listed above.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

We are unable to ship to P.O. Boxes, APO/FPO/DPO addresses, HI, AK, Puerto Rico and the Virgin Islands

To return your product, you should follow the returns process above. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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(800) 780-2688

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Anywhere in the USA 

Customer Support

(800)-780-2688

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